At Golden Triangle Animal Hospital, we care about people and their pets. We wish to provide you with excellent quality veterinary service in a modern, clean and caring environment. You can help us in providing for you and your pet’s needs by sharing your comments with us about your expectations regarding veterinary care. By completing this questionnaire, you can take part in our staff meetings and be assured that your comments will be discussed and acted upon.
Thank you very much for your time and your thoughts. Sincerely,
Golden Triangle Animal Hospital
Client Questionnaire
Stood and greeted you
Were Warm and cheerful
Were cold and unfriendly.
Gave their undivided attention
Seemed indifferent
Were hospitable
Your call was answered promptly
There was a long wait for someone to answer
You had trouble getting through
You were placed on hold too long
Our Receptionist(s):
When you telephoned:
Your phone conversation was:
Informative
Courteous
Hurried
Impolite
Preoccupied
I did not phone
Our Technician:
Was knowledgeable
Was a poor communicator
Was gentle with your pet
Greeted you warmly
Seemed proficient
The Veterinarian:
Did not seem interested in what I had to say
Introduced him/ herself with a warm greeting
Listened well to my pets present symptoms
Seemed in a hurry
Described the diagnosis and treatment well
Left me confused about how to treat my pet
The Veterinarian was:
Inferior in manner and appearance
Professional in manner and appearance
Acceptable in manner and appearance
Good at comforting me and my pet
Able to make me feel like a friend
Insensitive in his/ her use of people skills
Was your waiting time Reasonable?
If you were our practice manager, what suggestions would you have for improving the office, staff or procedures?
Do you feel the fees were fair?